Information We Collect

We may collect the following categories of information:

• Contact Information: Name, phone number, email address, mailing address.
• SMS Information: Mobile number, opt-in/opt-out status, delivery confirmations, and message interactions.
• Service Information: Appointment details, billing records, and other information you provide to us while using our services.
• Technical Information: IP address, device type, browser, operating system, and usage patterns when you visit our website.

How We Use Your Information

We use your information only for the following purposes:

• To provide services such as appointment reminders, confirmations, billing notifications, payment reminders, and practice-related updates.
• To deliver SMS/text messages to which you have explicitly consented.
• To improve our services and customer experience.
• To comply with applicable legal, regulatory, and contractual obligations.

SMS/Text Messaging Policy

When you opt in to receive SMS/text messages from us:

• Purpose of Messages: Messages may include appointment reminders, scheduling confirmations, billing notifications, payment reminders, and other practice-related updates.
• Frequency: The number of messages will vary depending on your interactions with our services.
• Opt-Out: You can opt-out at any time by replying “STOP” to any message you receive from us. You may also contact us directly to revoke consent.
• Help: Reply “HELP” for assistance, or contact us using the details below.
• Costs: Message and data rates may apply depending on your mobile carrier plan.
• No Third-Party Sharing: We do not share, sell, rent, or trade your mobile opt-in data, phone numbers, or SMS consent information with third parties for marketing or promotional purposes.

Information Sharing

We do not sell or rent your personal information. We may share information only in limited cases:

• With trusted service providers that perform functions on our behalf (such as appointment scheduling or billing software), and only under binding confidentiality agreements.
• When required by law, regulation, or valid legal request.
• To protect the safety, rights, and property of our company, users, or the public.

Data Security

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed 100% secure.

Data Retention

We retain personal and SMS-related information only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce our agreements.

Your Rights

You may have the right to:

• Access and request a copy of your information.
• Correct inaccurate information.
• Withdraw consent for SMS/text messages or other communications at any time.
• Request deletion of your personal data, subject to legal requirements.

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services, including SMS/text messaging, are not directed toward children under 13 (or 16 in certain jurisdictions). We do not knowingly collect information from children. If we learn that we have inadvertently collected personal information from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the “Last Updated” date at the top of this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• 3E Medical Billing
• info@3emedicalbilling.com
• (847) 852-0320
• 400 Lake Cook Road (Ste 200) Deerfield Illinois 60015